New app means faster access to after-hours treatment

When you are feeling sick and it can’t wait until morning, but your local clinic is closed, there is now an easier way to bring medical care to your door. The State’s largest after-hours home doctor service has launched a new app, saving sick Queenslanders up to 15 stressful minutes when they need to book an urgent doctor’s appointment at night, on weekends or during public holidays.

Launched at the end of April, House Call Doctor’s updated app means those who fall ill when their local GP is closed can skip the usual phone queue and book a doctor  to come to their home directly through the app on their mobile device. It is a quick route to peace of mind and knowing that a doctor will soon be at the door to treat you in the comfort of your own home.

House Call Doctor general manager James Wood said the app streamlined the booking process and was an easy-to-use alternative to calling 13 55 66. “When sick and needing urgent medical care, the last thing many people want to do is make a call and wait in a phone queue, before the booking process even begins,”Mr Wood said.

“Through the app, patients can enter their details and the symptoms they’re experiencing, and a doctor’s consultation will be booked – there’s no need for a phone call.” Mr Wood said House Call Doctor had been working on the re-vamped app for six months. “We wanted to ensure a good user experience and a simple process,” he said.

“The patient’s details can be stored securely in the app, so should they need to use the service again, the booking process is even faster.” House Call Doctor has made more than 750,000 visits to homes, hotels, aged care facilities and nursing homes since it started in April 2015. It is a bulk-billed service for those with a Medicare or Veterans Affairs card.

The House Call Doctor app is available for free download on iOS and Android devices. It can be found at the Apple iTunes store and on Google Play.


Original source: Brisbane Seniors | 3 June 2019